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E-Government Services

Aya E-Government Services is a value proposal for emerging market countries. Long queues, complicated bureaucracy, and lack of efficiency are some challenges that currently characterize these services. Introducing online presentation and payment for services is an important step in the process of public service reforms. A successful government online service will shorten queues, encourage payment for government services, increase the public accessibility and will eventually increase the volume of business between the government and citizens.

For those who lag behind, the incentives for digitization remain strong. An analysis by Booz & Company has found that ICT could help lift millions out of poverty. Digitization has boosted world economic output by US$ 193 billion over the past two years and created 6 million jobs during that period, according to the study. Using a Digitization Index that ranks countries on a scale from zero to 100, Booz & Company found that an increase of 10% in a country’s digitization score fuels a 0.75% growth in its GDP per capita. That same 10% boost in digitization leads to a 1.02% drop in a state’s unemployment rate. 

If emerging markets could double the Digitization Index score for their poorest citizens over the next 10 years, the result would be a global US$ 4.4 trillion gain in nominal GDP, according to the study. It would generate an extra US$ 930 billion in the cumulative household income for the poorest, and 64 million new jobs for today’s socially and economically most marginal groups. This would enable 580 million people to climb above the poverty line.

In practical terms E-Government services and the ability to pay for services online expands and simplifies the form and manner in which individuals, businesses and corporations interact with Government ministries and agencies to pay requisite fees, taxes, and duties, complete reports and filings, as well as obtain Government services. Aya E-Government solution is modular and provides for integrated real-time reporting. The system can interact with Government entities as well as private sector/financial institutions via standard or custom API.

E-Government Services include:

  • Payments of Government services - taxes, driver’s license renewal, company registration fee, passport renewal fees etc.
  • Payment pensions, social security payments or wages (see wage management system)
  • Utility payments (electricity, water, waste) etc.
  • Mobile operator/telecom payments 

Payment Channels include:

  • E-Payment web portal(s)
  • Mobile APP / USSD possible
  • ATM integration / on-screen menu
  • Self service kiosks

Supported payment methods are:

  • Cash & cash vouchers, Cheques (Payall)
  • Debit/Credit cards (Visa Electron, Visa, MasterCard, etc.)
  • Mobile Money wallet accounts
  • Direct debit/bank transfers via integration with the national switch


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